Managed IT Service Plan

Professionally delivered by highly-qualified engineers at an all-inclusive & affordable fixed price.

ALL HELP DESK CALLS ARE INCLUDED

• UNLIMITED USE – You and your staff may call as many times as you need, anytime, with no additional charges.
• 24/7 RESPONSE – You will reach a live person during our extended hours Monday-Friday from 8am-10pm. Emergency response is available 24/7.
• HIGHLY QUALIFIED ENGINEERS – All calls are answered by our experienced engineers that have an intimate knowledge of your IT infrastructure.

ALL ON-SITE SERVICE IS INCLUDED
• PREVENTATIVE MAINTENANCE – We will perform regularly scheduled on-site preventative maintenance.
• ALL LABOR IS INCLUDED –  We make as many on-site visits as needed, with no additional charges.
• 24/7 RESPONSE – On-site visits are typically scheduled during normal business hours but may occur any time, as needed. Emergency response is available 24/7.

24/7 REMOTE MONITORING & MAINTENANCE IS INCLUDED

• PREVENTATIVE MAINTENANCE – All scheduled system-wide maintenance is performed per published best practices.
• PERFORMANCE ENHANCEMENT – We monitor system-wide performance and provide all troubleshooting and remediation.
• HARDWARE MANAGEMENT – All Hardware utilization and performance monitoring is provided. We also manage the life-cycle and warranties.
• SOFTWARE MANAGEMENT – All Software utilization and performance monitoring is provided. We also manage the life-cycle and licenses.
• E-MAIL BEHAVIOR MONITORING – We test the “send and receive” functionality of your e-mail server every 5 minutes 24/7 to ensure optimal performance.

ADVANCED SECURITY MEASURES ARE INCLUDED

• Firewall – 24/7 management & monitoring.
• Webroot SecureAnywhere™ We provide system-wide anti-virus license, management and support.
• Malwarebytes Professional™ We provide system-wide anti-malware license, management and support.
• E-mail Protection – Cloud-based spam and virus protection.
• E-mail archiving – 30 days included.
• Employee Monitoring – Detailed on-line usage reports and web site blocking.

SERVER BACK-UP TO OFF-SITE STORAGE IS INCLUDED

• EXTRA LAYER OF PROTECTION – We provide basic Server Back-up under our Managed IT Service Plan..
• MULTIPLE LOCATIONS – Back-up images are stored both locally and off-site.
• STORAGE & RECOVERY POINTS – We include 500 GB of secure space per server and 5 recovery points.

ALL CONCIERGE CLIENT SERVICES ARE INCLUDED

• CTO & CIO LEVEL CONSULTING – Our senior executives will provide you with advice and guidance on all IT and technology matters.
• ADVISEMENT & PROCUREMENT – Our experienced team will provide expert advice and buying power when you need to purchase new hardware or software.
• PORTAL ACCESS – You will have 24/7 access to our ticketing and reporting systems.
• LogMeIn® Pro – We will provide LogMeIn® Pro licenses that allow authorized team members access to their desktops from anywhere.
• LOANER EQUIPMENT – We have loaner equipment available to keep you up and running in case of unforeseen hardware failure.
• STATUS MEETINGS & REPORTS – Our dedicated CRM team will schedule periodic meetings and provide reports regarding the health and performance of your IT infrastructure. We can then forecast, plan and budget for the future.