It’s a question we hear all the time: “What is managed IT?” It’s a great question, especially since widespread technology wasn’t even a need on most company’s radars just a few decades ago. But that’s left small and medium-sized enterprises (SMEs) in the lurch. While large enterprises have built extensive, dedicated IT teams, SMEs have been left to try to manage their tech with the resources they already have.
All too often, that means that IT needs come across the desks of people who have other, higher-priority work to do. When tech has problems, someone from your team might spend hours on hold with your platform provider trying to get it fixed. All told, it limits what you can do with your technology — and in general.