It’s a question we hear all the time: “What is managed IT?” It’s a great question, especially since widespread technology wasn’t even a need on most company’s radars just a few decades ago. But that’s left small and medium-sized enterprises (SMEs) in the lurch. While large enterprises have built extensive, dedicated IT teams, SMEs have been left to try to manage their tech with the resources they already have.

All too often, that means that IT needs come across the desks of people who have other, higher-priority work to do. When tech has problems, someone from your team might spend hours on hold with your platform provider trying to get it fixed. All told, it limits what you can do with your technology — and in general.

The IT Services You Need — Without Hiring an IT Department

We believe that SMEs should have the same shot at technological success as large businesses. So we step in to operate as your IT department.

Basically, you can think of us as outsourced IT. Through CIO and CTO-level consulting, we help you streamline your solutions and make sure they’re working their best. We audit, evaluate, and optimize the health of your current infrastructure.

Then, we stay involved. We’re always available, stepping in to troubleshoot as needed and scaling our IT services with your business as it grows. Our team continually analyzes and streamlines functionality, reduces server bloat, improves network connectivity, locks down security, and applies best practices throughout your IT infrastructure.

Our goal is to empower your team to focus on their workload, not their computer systems.

Tailored Managed IT Services

Managed IT needs vary from business to business. The services your company needs probably vary dramatically from the business up the street, or even from your competitor. We offer a broad range of managed IT services so we can customize what we do for you. We work with you to develop a service offering that aligns precisely with your needs. That way, your team gets the right technology — and the right support for it — but you don’t pay a penny more than you should.

Some of the managed IT services we offer include:

24/7 Remote Monitoring & Maintenance

We collaborate with our partners to provide daily updates and constant security improvements. We perform preventive maintenance and test your tools, including your email server, to make sure everything is working as it should. We also monitor the usage of your various software, helping you maintain the right number of licenses so you don’t pay more than is necessary.

24/7 Help Desk

Our US-based help desk technicians are available any time you call. If we can solve your issue over the phone, we will. If not, we’ll deploy someone to work on-site. Plus, you and your staff can call as many times as you need, at any time of day, with no additional charges.

On-Site Services

While we can do a lot for you digitally, some things need to be handled in-person. One of our team members can visit your business to perform preventive maintenance on and inspect key components of your technology, including your server room.