Our Help Desk technicians are all located in the United States and are rated at least Level 3. This means they are qualified to help you through the most severe of IT issues. They are also qualified to escalate to an on-site visit to re-mediate any IT Issues in the rare case they cannot be solved via phone. All of our team members pride themselves in treating our clients with respect and helping them get back to work as quickly as possible.
You and your staff may call as many times as you need, anytime, with no additional charges.
24/7 Emergency Response
Our Help Desk is open during business hours from 8am-5pm, Monday through Friday. However, if an emergency arises, you will be able to reach us 24/7.
Highly Qualified Engineers
All calls are answered by our experienced engineers that have an intimate knowledge of your IT infrastructure. We NEVER outsource our Help Desk calls or On-Site Service.