VOIP Business Communications

COMPREHENSIVE SERVICE INCLUDES

• Retention & migration of your existing phone numbers
• 24/7 Support
• All administrative programming & changes
• Option to purchase or lease equipment
• Replacement equipment (Under rental agreement)
• Business grade video conferencing
• Cell phone app integration

How It Works

VoIP TECHNOLOGY FEATURES

FEATURE RICH TECHNOLOGY INCLUDES HD VIDEO CONFERENCING & CELL PHONE APP INTEGRATION

This has to be refined and simplified. General Features:

Call Forward on Busy or No Answer

Call Routing by DID

Auto Attendant / Digital Receptionist

Voicemail

Music on Hold

Central Phonebook

Call Transfer, Attended & Blind

Barge In / Listen / Whisper

Message Waiting Indicator

Supports Popular SIP Phones

Ring Extension & Mobile Simultaneously

Automatic Pick-up on Busy

Extensive Call Reporting

Scheduled Reports Can Be Emailed

Call Parking / Pick-up

Call Queuing

Call Recording

Search-able Call Recordings

Intercom / Paging

Video Conferencing:

One-Click Conference

Send Outlook Invitation

Meeting Recording

Remote Control / Assistance

Screen Sharing

File Sharing

Unified Communication:

See Presence of Colleagues

Receive Voice Mail via E-mail

Advanced Forwarding Rules

Scheduled & Instant Conference Calls

Call Center / Contact Center:

Advanced Queue Strategies

Real Time Queue Statistics & Monitoring

Queue Reports

Supervisor Can Barge In / Listen / Whisper

Queue Wallboard

Switchboard Queue Manager View

Supervisor Can Log Agents In / Out

Supports External Agents

Callback If Queue Full

SLA Alerting / Reporting

Mobile Device Integration:

Android Client

iOS Client

Windows Phone Client

Create Conference Calls

Why Work With The Tech Consultants?

Built for Enterprise

The Tech Consultants help businesses with 20 or more users by providing better, proactive Business IT Support.

Expertise

Our award winning team, based in Woodland Hills, can create, implement and maintain custom IT solutions for companies with 20 to 1,000 or more users.

Customer Service Dedication

We Have Retained 93% of Our Clients Over The Past 10 Years.

Qualified Expert Team

Our experienced team of premier IT specialists can help your company achieve this. We will audit, streamline and maintain a healthy IT infrastructure for your business.

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Application Integration:

CRM Integration / Scripting Interface

Link Company Directory w LDAP / ODBC

Sync Phonebook w Microsoft Exchange

Microsoft Outlook

Office 365

TAPI

Saleforce

Microsoft Dynamics

Microsoft Exchange 2013 / LDAP / ODBC

Sugar CRM

Google Contacts

Chrome Click-To-Dial

Exact

Zendesk

Freshdesk

act!

Datev

And Much More!